Ongo Homes

Ongo wanted to explore their options into remote supply services, moving away from operating from their internal store department, supplying materials to their repair and maintenance team.


To increase productivity of operatives and value for money, we provided a managed store solution from our Scunthorpe Branch. We hold all required materials for Ongo Operatives at the Scunthorpe store, managing stock levels and ensuring availability, facilitating Hirebase and Electricbase. The contract is managed by the Store Manager, overseeing 5 staff, delivering 3 solutions: van stocks, delivery of materials and collections from the managed store. We have streamlined the van stock solution, ensuring all 45 Ongo Operatives have the required materials, completing 85% of their workstream. Our van stock service is supported by branch collection and delivery via the rapid response vehicles kept on site. To improve Ongo’s first time fix rates, we are currently completing an average 5 deliveries per day direct to site in the North Lincolnshire area.


    • Van stock are replenished twice daily, providing a 4-hour turnaround of van stocks
    • Interface between our and Ongo’s work/job planner allowing for better information sharing, accurate lead times, informing tenants, advising Operatives on products for next jobs mitigating unnecessary travel and allowing for next day material deliveries through access to void surveys
    • Supporting social value and community initiatives through volunteering and materials donations
    • For ease of ordering and invoicing, Grafton created 3 sub-accounts: core-stock account, van stock account and non-core / specials account
    • Working alongside Reconomy, to provide 3 skips, allowing their Operatives to dispose of waste efficiently